We aim to dispatch all orders within 24 hours. The delivery time can vary between 2 and 7 days. We aim to keep postage cost as low as possible. In the event of the postage prices quoted not being sufficient to cover the postage costs selected by the customer n36.co.uk reserves the right to contact the customer to request payment of the price difference.
If the items you have ordered are unsuitable you must inform us within 7 days of receipt. Email our customer service on firstname.lastname@example.org detailing the item you wish to return and we will issue you with a Returns Number. Write the returns number on the box/envelope and send it back to us at the address above. We will then be happy to make a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 7 days of receiving your returns number.
A refund will not be possible if the item/items arrive damaged as a result of the original packaging not being used, in these cases the item/s will be returned to you. Under no circumstance are we able to accept the return of earrings or hair products in compliance with current Health & Hygiene regulations.
This does not affect your statutory rights.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the item/s to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
Upon receipt of items returned as faulty, n36.co.uk will arrange for an exchange.
Any refunds due will be processed back onto the original card used for payment usually within 14 working days.