Terms and Conditions

The term n36.co.uk or ‘us’ or ‘we’ refers to the owner of the website whose office address is 4 Causewayhead, Penzance, Cornwall. TR18 2SN The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

The contents of the n36.co.uk website are protected under copyright and trademark laws. The content may only be used for personal and personal shopping means. Any other use such as reproduction, transmission, distribution, or modification of this website and its contents is strictly prohibited.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The advertising of products on the site is the way in which we are able to display all the items available to buy through the site. We aim to keep items in stock at all times but due to the very nature of our product range being imported or hand-made means that it is inevitable there will be breaks in supply in which case some lines will show ‘Not Available’. However, on rare occasions, stock levels may be incorrect and you will be contacted.

Quality

Every item in the n36.co.uk collection has been carefully chosen to represent the highest standards of quality. n36.co.uk strives to ensure quality selection and availability of our products and every effort has been made to display as accurately as possible the colours and sizes available.

Please be aware that whilst we take great care to accurately describe all the products shown on our website, a lot of the items are hand made from natural materials and as such their composition and colour may vary slightly from that shown and are usually in some way unique.

We will do everything possible to ensure that you can be confident of making a secure, risk-free purchase from us but In the unlikely event that you are unhappy in any way with our service or products, please contact us immediately and we will attempt to put things right or arrange for a return.

It should not be possible to order any item that is not in stock. You can only place items in your basket that are currently in stock meaning that you can shop with confidence that the items that you have chosen will be with you within a few days. Each item
offered for sale stipulates the expected delivery time to you.

The prices displayed on our website are quoted in British pounds. All prices shown are inclusive of VAT. Our VAT registration
number is 813248839

Privacy Policy

This privacy policy sets out how n36.co.uk uses and protects any information that you give n36.co.uk when you use this website.

n36.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

n36.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 November 2010.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that
you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may
change your mind at any time by writing to or emailing us at info@n36.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission
or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at our store address.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Making a Purchase

We do not store or have access to any credit or debit card details on the n36.co.uk website. All online transactions are executed by Paypal, a secure third party online transaction provider. This privacy agreement can be viewed at www.paypal.com

Delivery

We aim to dispatch all orders within 24 hours. The delivery time can vary between 2 and 7 days. We aim to keep postage cost as low as possible. In the event of the postage prices quoted not being sufficient to cover the postage costs selected by the customer n36.co.uk reserves the right to contact the customer to request payment of the price difference.

Returns

If the items you have ordered are unsuitable you must inform us within 7 days of receipt. Email our customer service on info@n36.co.uk detailing the item you wish to return and we will issue you with a Returns Number. Write the returns number on the box/envelope and send it back to us at the address above. We will then be happy to make a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 7 days of receiving your returns number.

A refund will not be possible if the item/items arrive damaged as a result of the original packaging not being used, in these cases the item/s will be returned to you. Under no circumstance are we able to accept the return of earrings or hair products in compliance with current Health & Hygiene regulations.

This does not affect your statutory rights.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the item/s to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Upon receipt of items returned as faulty, n36.co.uk will arrange for an exchange.

Refunds

Any refunds due will be processed back onto the original card used for payment usually within 14 working days.